Privacy Policy

Last updated: 2024

At Thrive SEN, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or engage with our services.

Thrive SEN provides support services.

Our website is built and hosted using GoDaddy Website Builder.

For the purpose of the UK General Data Protection Regulation (UK GDPR), the data controller is:

Thrive SEN

We may collect and process the following data:

• Personal Information: Name, email address, phone number, and any details you provide through our contact forms or booking systems.
• Usage Data: Pages visited, time spent on site, clicks, and interaction data (collected through analytics tools like Google Analytics).
• Technical Data: IP address, browser type, device information, and cookies (see our Cookie Policy).

We collect your data through:

• Direct input via forms or email
• Automated tracking tools (e.g., cookies, analytics)
• Third-party integrations used by GoDaddy (e.g., Google Analytics, website security tools)

We use your data to:

• Respond to enquiries
• Provide support services and manage bookings
• Improve website performance and user experience
• Send occasional updates or marketing (with your consent)

We process your data on the following bases:

• Consent – When you fill in a form or sign up for updates
• Contract – To provide the services you request
• Legitimate Interest – To improve our services or communicate relevant information
• Legal Obligation – Where required for safeguarding, record-keeping, or compliance

We will never sell your data. We may share it with:

• Website hosting provider (GoDaddy)
• Analytics providers (e.g., Google Analytics)
• Contractors strictly for the delivery of agreed services
• Legal or safeguarding authorities if required

Your data is stored securely through GoDaddy’s protected servers and any cloud-based tools we use. We take appropriate measures to prevent unauthorised access or misuse.

We retain data only as long as necessary, in line with legal and operational needs.

You have the right to:

• Access the data we hold about you
• Request correction or deletion of your data
• Withdraw consent at any time
• Object to processing or request data portability
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us.

Our site may contain links to external websites. We are not responsible for the privacy practices of those sites.

We may update this policy occasionally. The latest version will always be posted here.

For questions or concerns about your data or this policy, please contact us.

Thrive SEN